{"id":8550,"date":"2026-04-29T07:04:46","date_gmt":"2026-04-29T07:04:46","guid":{"rendered":"https:\/\/pinakatimes.com\/?page_id=8550"},"modified":"2026-05-17T15:41:50","modified_gmt":"2026-05-17T10:11:50","slug":"terms-condition","status":"publish","type":"page","link":"https:\/\/pinakatimes.com\/?page_id=8550","title":{"rendered":"Grievance Redressal Policy"},"content":{"rendered":"<p data-start=\"190\" data-end=\"379\">At <strong data-start=\"193\" data-end=\"212\">PinakaTimes.com<\/strong>, we are committed to maintaining high standards of journalism, transparency, and accountability. We respect the concerns of our readers and take grievances seriously.<\/p>\n<p data-start=\"381\" data-end=\"548\">This Grievance Redressal Policy is designed to provide a clear mechanism for users to report any issues related to content, accuracy, or other concerns on our website.<\/p>\n<hr data-start=\"550\" data-end=\"553\" \/>\n<h2 data-section-id=\"15mnhxo\" data-start=\"555\" data-end=\"590\"><span role=\"text\"><strong data-start=\"558\" data-end=\"590\">1. Grievance Officer Details<\/strong><\/span><\/h2>\n<p data-start=\"592\" data-end=\"683\">As per applicable laws and guidelines, the details of our Grievance Officer are as follows:<\/p>\n<p data-start=\"685\" data-end=\"882\"><strong data-start=\"685\" data-end=\"694\">Name:<\/strong> Suraj Bhan<br data-start=\"705\" data-end=\"708\" \/><strong data-start=\"708\" data-end=\"718\">Email:<\/strong> <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"719\" data-end=\"740\">pinakatimes@gmail.com<\/a><br data-start=\"740\" data-end=\"743\" \/><strong data-start=\"743\" data-end=\"762\">Contact Number:<\/strong> +91-8527313737<br data-start=\"777\" data-end=\"780\" \/><strong data-start=\"780\" data-end=\"792\">Address:<\/strong> 2B, Block B, New Industrial Twp 2, New Industrial Township, Faridabad, Haryana \u2013 121001<\/p>\n<hr data-start=\"884\" data-end=\"887\" \/>\n<h2 data-section-id=\"tm1wln\" data-start=\"889\" data-end=\"926\"><span role=\"text\"><strong data-start=\"892\" data-end=\"926\">2. Types of Complaints Covered<\/strong><\/span><\/h2>\n<p data-start=\"928\" data-end=\"963\">Users may raise concerns regarding:<\/p>\n<ul data-start=\"965\" data-end=\"1180\">\n<li data-section-id=\"1sgni9q\" data-start=\"965\" data-end=\"1005\">Incorrect or misleading news\/content<\/li>\n<li data-section-id=\"fgtzxf\" data-start=\"1006\" data-end=\"1057\">Violation of copyright or intellectual property<\/li>\n<li data-section-id=\"9sih6z\" data-start=\"1058\" data-end=\"1093\">Defamatory or offensive content<\/li>\n<li data-section-id=\"1q89izg\" data-start=\"1094\" data-end=\"1116\">Privacy violations<\/li>\n<li data-section-id=\"pbqj45\" data-start=\"1117\" data-end=\"1180\">Any other issue related to content published on the website<\/li>\n<\/ul>\n<hr data-start=\"1182\" data-end=\"1185\" \/>\n<h2 data-section-id=\"1lanwyx\" data-start=\"1187\" data-end=\"1222\"><span role=\"text\"><strong data-start=\"1190\" data-end=\"1222\">3. How to Submit a Complaint<\/strong><\/span><\/h2>\n<p data-start=\"1224\" data-end=\"1322\">To file a grievance, please send an email to <strong data-start=\"1269\" data-end=\"1294\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1271\" data-end=\"1292\">pinakatimes@gmail.com<\/a><\/strong> with the following details:<\/p>\n<ul data-start=\"1324\" data-end=\"1473\">\n<li data-section-id=\"erelpm\" data-start=\"1324\" data-end=\"1366\">Your full name and contact information<\/li>\n<li data-section-id=\"10niu0h\" data-start=\"1367\" data-end=\"1399\">Description of the complaint<\/li>\n<li data-section-id=\"1e67by4\" data-start=\"1400\" data-end=\"1439\">URL\/link of the content in question<\/li>\n<li data-section-id=\"1mcpj6r\" data-start=\"1440\" data-end=\"1473\">Supporting documents (if any)<\/li>\n<\/ul>\n<hr data-start=\"1475\" data-end=\"1478\" \/>\n<h2 data-section-id=\"p9qfgq\" data-start=\"1480\" data-end=\"1509\"><span role=\"text\"><strong data-start=\"1483\" data-end=\"1509\">4. Resolution Timeline<\/strong><\/span><\/h2>\n<ul data-start=\"1511\" data-end=\"1673\">\n<li data-section-id=\"xmc4fy\" data-start=\"1511\" data-end=\"1573\">All grievances will be acknowledged within <strong data-start=\"1556\" data-end=\"1571\">24\u201348 hours<\/strong><\/li>\n<li data-section-id=\"132b4fx\" data-start=\"1574\" data-end=\"1673\">We aim to resolve complaints within <strong data-start=\"1612\" data-end=\"1633\">7\u201315 working days<\/strong>, depending on the nature of the issue<\/li>\n<\/ul>\n<hr data-start=\"1675\" data-end=\"1678\" \/>\n<h2 data-section-id=\"ej4r5h\" data-start=\"1680\" data-end=\"1702\"><span role=\"text\"><strong data-start=\"1683\" data-end=\"1702\">5. Action Taken<\/strong><\/span><\/h2>\n<p data-start=\"1704\" data-end=\"1750\">Based on the review of your complaint, we may:<\/p>\n<ul data-start=\"1752\" data-end=\"1859\">\n<li data-section-id=\"o04hev\" data-start=\"1752\" data-end=\"1783\">Edit or correct the content<\/li>\n<li data-section-id=\"1apc5fb\" data-start=\"1784\" data-end=\"1821\">Remove the content (if necessary)<\/li>\n<li data-section-id=\"1m7jiwx\" data-start=\"1822\" data-end=\"1859\">Provide clarification or response<\/li>\n<\/ul>\n<hr data-start=\"1861\" data-end=\"1864\" \/>\n<h2 data-section-id=\"s0o60y\" data-start=\"1866\" data-end=\"1903\"><span role=\"text\"><strong data-start=\"1869\" data-end=\"1903\">6. Commitment to Fair Practice<\/strong><\/span><\/h2>\n<p data-start=\"1905\" data-end=\"1925\">We are committed to:<\/p>\n<ul data-start=\"1927\" data-end=\"2050\">\n<li data-section-id=\"1a1nolm\" data-start=\"1927\" data-end=\"1975\">Handling complaints fairly and transparently<\/li>\n<li data-section-id=\"11s8xrg\" data-start=\"1976\" data-end=\"2014\">Protecting user rights and privacy<\/li>\n<li data-section-id=\"gokkfn\" data-start=\"2015\" data-end=\"2050\">Maintaining editorial integrity<\/li>\n<\/ul>\n<hr data-start=\"2052\" data-end=\"2055\" \/>\n<h2 data-section-id=\"zg9v9w\" data-start=\"2057\" data-end=\"2089\"><span role=\"text\"><strong data-start=\"2060\" data-end=\"2089\">7. Changes to This Policy<\/strong><\/span><\/h2>\n<p data-start=\"2091\" data-end=\"2200\">PinakaTimes.com reserves the right to update this policy at any time. Changes will be reflected on this page.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>At PinakaTimes.com, we are committed to maintaining high standards of journalism, transparency, and accountability. We respect the concerns of our readers and take grievances seriously. This Grievance Redressal Policy is designed to provide a clear mechanism for users to report any issues related to content, accuracy, or other concerns on our website. 1. Grievance Officer<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-8550","page","type-page","status-publish"],"_links":{"self":[{"href":"https:\/\/pinakatimes.com\/index.php?rest_route=\/wp\/v2\/pages\/8550","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pinakatimes.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pinakatimes.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pinakatimes.com\/index.php?rest_route=\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/pinakatimes.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=8550"}],"version-history":[{"count":2,"href":"https:\/\/pinakatimes.com\/index.php?rest_route=\/wp\/v2\/pages\/8550\/revisions"}],"predecessor-version":[{"id":8651,"href":"https:\/\/pinakatimes.com\/index.php?rest_route=\/wp\/v2\/pages\/8550\/revisions\/8651"}],"wp:attachment":[{"href":"https:\/\/pinakatimes.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=8550"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}